Frequently Asked Questions

Welcome to our FAQ section, where we address common questions and provide helpful answers about our services as an online merchandiser specializing in quality used items and collectibles. Whether you're new to online shopping or a loyal customer, our FAQs are here to provide clarity and guidance.

Where Can I Read Reviews from Other Customers?

Are you interested in understanding what our past customers have to say? For insightful and genuine customer reviews, we warmly invite you to visit the feedback page of our eBay store. As a distinguished eBay Top Rated Seller since 2011, Empire's Dust stands out as one of the most reputable sellers on the platform. Our dedication to delivering consistently outstanding customer service has not only earned us a top-rated status but has also fostered a robust community of satisfied customers whose testimonials reflect our commitment to excellence. By exploring our eBay store, you'll have the opportunity to read through a wealth of positive feedback and reviews. This firsthand insight from our customers will give you a clear view of the high-quality service and customer care we pride ourselves on. Don't just take our word for it — visit us on eBay and see why our customers consistently choose Empire's Dust for their needs.?

Do Your Products Come with Any Original Packaging or Documentation?

When it comes to the packaging and documentation of our products, we operate on a straightforward and transparent basis. All items are acquired and sold on an "as is" basis through our arbitrage process. This means that if the products initially come with original packaging or documentation, these items will indeed be included with your delivery. We aim to provide our customers with all available materials associated with their purchase to ensure authenticity and to enhance the overall user experience. Please note that the inclusion of original packaging and documentation varies by product, depending on how we source each item. We invite you to check the individual product listings for detailed information about what is included with your purchase. Rest assured, any and all original accessories or documents that come into our possession with the products will be passed along to you.

Will the Prices Decrease Over Time or During Special Events?

At Empire's Dust, we understand that savvy shopping involves catching the best deals at the right time. Yes, prices of our products may see a decrease over time and particularly during special events or promotional periods. To ensure you never miss out on a price drop or a special deal on the items you've had your eye on, we offer a personalized alert system.

By opting into our notification service, you can receive updates directly to your preferred mode of communication, be it text or email. To subscribe, simply provide us with your name, email address, and phone number. This way, you'll be first in line to know when the prices on your favorite products have been adjusted downwards.

We understand the importance of flexibility and respect for your privacy, which is why you can opt out of these notifications at any time. Our primary aim is to make your shopping experience as tailored and convenient as possible, keeping you informed about price decreases without any commitment on your part. Enjoy the best deals when they happen, on your terms.

Is It Safe to Make Payments Through Your Website?

Absolutely. Ensuring the security and privacy of your online transactions is of paramount importance to us. To guarantee that your payment experience is as safe and secure as possible, we have partnered with Stripe, one of the leading and most trusted payment facilitators in the digital commerce industry. Stripe is renowned for its advanced security measures and robust encryption protocols, providing you with peace of mind every time you make a purchase.

Moreover, our website is securely maintained by Empire's Dust Corp., employing the latest in cybersecurity technology to protect your personal and financial information. Our rigorous security protocols and consistent updates to our systems ensure that your shopping and payment process is not only convenient but also highly secure.

Rest assured, when you make payments through our website, your information is protected with industry-leading security measures from start to finish. Your safety is our top priority, and we are committed to providing a secure online shopping environment for all our customers.

How Long Does Shipping Take?

We understand that receiving your order promptly is as important as the purchase itself. That's why we are committed to processing and shipping your items as swiftly as possible. Generally, we dispatch orders within 1-3 business days from the date of your purchase.

Once your order is on its way, a shipping confirmation, along with any available tracking information, will be sent to you. This way, you can monitor your package’s journey and know exactly when to expect its arrival. Remember, our aim is to ensure that your shopping experience is as seamless and satisfying as possible, right from the moment you place your order to when it reaches your doorstep.

What Is Your Return Policy for Both New and Used Items?

Our goal is to ensure your complete satisfaction with every purchase. We recognize that sometimes, items may need to be returned, and we strive to make this process as seamless as possible. Our return policy for both new and used items is as follows:

Returns: Customers have the right to return items within 3 days of receipt. To qualify for a return, items must be in the same condition in which they were received. For new items, this means they must be unopened, unused, and in their original packaging. Used items, on the other hand, need to be returned in the condition they were sent, and all the original components or accessories that were included upon delivery must be returned as well.

Initiating a Return: To initiate a return, please contact us with your order details. We will guide you through the return process, providing you with all necessary instructions and the return shipping address.

Refunds: Once the returned item is received and inspected to confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original method of payment. Please allow a certain amount of days for the refund to be processed and posted to your account, depending on your card issuer's policies.

Exchange: We do not offer exchanges at this time.

We aim to handle your return with care and efficiency, ensuring a fair process for all our customers. Should you have any questions or need further clarification about the return process, our customer service team is here to assist you.

How Often Do You Get New Items?

At Empire's Dust, we're constantly updating our inventory to bring you unique and valuable products. We strive to refresh our selections regularly, ensuring that you have access to new items frequently. Typically, we add new items to our inventory on a weekly basis.

This regular influx of new products means there's always something exciting and fresh for you to discover each time you visit our store. Whether you're searching for new to you clothing, home making trends, unique finds, or everyday essentials, we're dedicated to providing you with a diverse and continuously updated selection.

To stay informed about our newest arrivals and not miss out on the opportunity to snag them first, we recommend opting in for notifications. This way, you'll be among the first to know about new arrivals and can take advantage of the latest offerings. Your satisfaction and excitement in finding new treasures in our store is our priority, and we're committed to keeping our inventory vibrant and interesting for all of our customers.

How Do You Ensure Your Products Are Ethically Sourced?

At our core, we are deeply committed to ethical sourcing and sustainability, especially given the environmental and social impacts associated with manufacturing and commerce. One of the foundational principles of our business model involves the recycling or repurposing of perfectly good pre-owned items, including apparel, tools, and various other products. Here’s how we ensure our practices align with our values:

Selection of Pre-Owned Items: By choosing to focus on the recycling or repurposing of pre-owned items that are in good condition, we actively contribute to a reduction in waste and unnecessary production. This not only helps in conserving the raw materials and energy that go into making new items but also reduces the volume of products that may otherwise end up in landfills.

Ethical Partnerships: In our procurement processes, we prioritize partnerships with suppliers who share our commitment to ethical practices. This includes ensuring that items are sourced in a manner that respects the environment and the individuals involved in their original production and sale.

Promoting Sustainability: Through recycling or repurposing pre-owned goods, we advocate for a sustainable consumption model. Reusing and repurposing items not only extends their lifecycle but also diminishes the demand for new product manufacturing, contributing to a reduction in the overall environmental footprint associated with consumer goods.

Educating Our Community: We believe in the power of information and the role it plays in encouraging ethical consumption. As part of our commitment, we actively engage with our customers and community, sharing insights about the benefits of supporting pre-owned markets and how such choices can lead to positive environmental and social outcomes.

Transparency: We maintain transparency about how we acquire our products and their journey to our store. This transparency ensures that our customers are informed and can make purchases that align with their values.

By focusing on the recycling of pre-owned items, we aim not only to provide high-quality, useful products to our customers but also to do so in a way that is responsible and sustainable. Our commitment to ethical sourcing and sustainability is an integral part of our identity, reflecting our dedication to making a positive impact on the planet and society.

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Empire's Dust Corp.

Where every find tells a story.

Contact Us

  • Phone: +1-941-800-6913

  • Shipping From: Florida, USA

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